Privacy Policy

"Personal information" refers to "personal information" as defined under the Act on the Protection of Personal Information — information relating to a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact details, or other descriptions contained therein (personal identification information).

The Company may request personal information such as name, address, telephone number, email address, bank account number, or credit card number when a user registers for a service. The Company may also collect personal information including transaction records and payment information from its partners (including information providers, advertisers, and ad delivery destinations).

The Company collects and uses personal information for the following purposes:

• Providing and operating the Company's services
• Responding to inquiries from users (including identity verification)
• Sending emails regarding new features, updates, campaigns, and other services provided by the Company
• Sending necessary communications such as maintenance notices and important updates
• Identifying users who violate the Terms of Service or attempt to use services fraudulently
• Enabling users to view, modify, or delete their registration information
• Billing users for paid services
• Purposes incidental to the above

The Company may change the purposes for which personal information is used only where such change is reasonably deemed to be related to the original purpose. In the event of any change, the Company will notify users or announce the change on its website by the method prescribed by the Company.

The Company will not provide personal information to third parties without the prior consent of the individual, except in the following cases:

• When necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the individual
• When particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the consent of the individual
• When it is necessary to cooperate with a national or local government body or its agent in executing duties prescribed by law, and obtaining the individual's consent may impede such duties

When an individual requests disclosure of their personal information, the Company will disclose it without delay. However, the Company may withhold all or part of the information if disclosure would harm the rights and interests of the individual or a third party, significantly impede the Company's proper business operations, or violate applicable laws. A handling fee of ¥1,000 per request applies.

Users may request correction, addition, or deletion of their personal information held by the Company if it is inaccurate. The Company will make the necessary corrections without delay if it determines the request is warranted, and will notify the user accordingly.

If an individual requests suspension or deletion of their personal information on the grounds that it is being used beyond the stated purposes or was obtained by improper means, the Company will promptly investigate and, where warranted, suspend use of such information. The Company will notify the individual of its decision without delay.

The Company's website may use cookies and access analytics tools such as Google Analytics to improve services and understand usage. These tools collect information such as IP addresses but do not identify individuals.

Users may disable cookies through their browser settings, though some services may not function properly as a result.

The Company may amend this Policy without prior notice to users, except as otherwise provided by law or this Policy. Amended policies take effect upon posting to this website.

For inquiries regarding this Privacy Policy, please contact us at:

FRAME00, Inc.
3-5-7 Ebisuminami, Shibuya-ku, Tokyo 150-0022, Japan
support@frame00.com